Full-Time, Non-Exempt | YMCA of Greater Nashua

Pay: $18.00 per hour

Discover a career with purpose—where work transforms lives.
At the YMCA of Greater Nashua, we believe in helping people reach their full potential. As a program administration assistant in our early education center, you’ll help create a joyful, nurturing environment where families feel welcomed, children thrive, and meaningful connections are made.

Why work with us?

We invest in our people so they can invest in others. Full-time team members enjoy:

• Comprehensive medical and dental coverage
• Generous paid time off
• Free family YMCA membership and program discounts
• 12% retirement contributions after two years of eligible service
• Ongoing professional development and training
• Plus, living in New Hampshire means no state income or sales tax, a strong economy, and an exceptional quality of life.

Your Role:

A champion of welcome and support!  Reporting to the Early Education Director, you are the first point of contact for families and children. You ensure a smooth, positive experience by managing program administration, maintaining accurate records, supporting billing and enrollment, and contributing to a warm, organized front-of-house environment.

Key Responsibilities:

• Greet families with warmth and positivity—be the welcoming face of our center.
• Answer phone and email inquiries with clarity, patience, and care.
• Provide accurate information about programs and support families through enrollment.
• Ensure data accuracy in Daxko (YMCA management system); manage registrations, billing, and communications.
• Prepare weekly enrollment reports and send timely updates to families.
• Schedule and follow up on facility tours with prospective families.
• Collect payments per policy and support the director with calendar and meeting coordination.
• Redirect concerns appropriately to ensure consistent, high-quality service.
• Maintain organized filing systems and a clean, welcoming lobby.
• Communicate weekly with enrolled families; bilingual skills are a plus.
• Support all operational needs of the early education center.

What You Bring:

• Proficiency in Microsoft Word and Excel database experience is a plus.
• Strong organizational skills and attention to detail.
• Clear, verbal, and written communication.
• A self-starter mindset who is dependable, team-oriented, and solutions-focused.
• Ability to work collaboratively with people of all backgrounds and identities.
• Commitment to confidentiality and respect for others.
• Bilingual preferred.

Work Environment & Physical Requirements:

• Primarily seated at the welcome kiosk, with some movement throughout the building.
• Occasional lifting of up to 30 pounds.
• Ability to maintain clean, organized record storage spaces.
• Visual acuity for screen and print-based tasks.

YMCA Leadership Competencies:

• Relationship-building: Builds authentic connections with members and staff.
• Inclusion: Welcomes all and champions equity.
• Innovation: Find new ways to deliver great experiences.
• Results-oriented: Follows through on commitments with excellence.
• Self-development: Seeks growth and learning opportunities.

Our Culture: Strengthening Spirit, Mind, and Body For All

We are:
Welcoming – we create spaces where all people can be, belong, and become.
Genuine – we value individuals for who they are.
Nurturing – we support each other’s journey toward full potential.
Hopeful – we believe in your capacity to grow and inspire.
Determined – we will never stop working to strengthen our community, starting with you.